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Smart Metering


AMI & AMR

Smart Meters for Outage Management

Reviewing the benefits and addressing the obstacles BY RON CLANTON & MARK HOLLIDAY, KPMG LLP The outage management process has undergone remarkable changes over the last several decades. The need to respond to power outages when they occur has been around since the first lines were run from...

Customer Billing

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

AMI & AMR

Smart Grid Metering Controversies

Persuading skeptical consumers by answering the question: 'what’s in it for me?’ BY TIM WOLF, Itron The history of smart grid metering technology is replete with examples of unfounded fears, unsubstantiated claims, and urban legends that greet, and sometimes impede, the progress brought on...

Smart Grid


Mobile Workforce Management

Taking the next step in field communications BY JIM MENTON, ClickSoftware Electricity remains the same as it always has, but the entire context around providing a safe and reliable supply has changed, and continues to evolve. New challenges have emerged for electric utility executives spanning...

Crew Scheduling and Dispatch

How mobile solutions improve restoration efforts BY JIM MENTON, ClickSoftware Electric utilities are modernizing the power grid to meet the demands of an increasingly digital society. In the same way, mobile solutions are helping service personnel (line crews, contractors, and supervisors)...

Grid Communications

Critical Infrastructure Communications

Using technology to improve response and recovery BY TOM BERGER, Mutualink The electric utility industry has an outstanding performance record of providing reliable power to public agencies, private enterprises, and the general public for over 100 years. However, when outages occur due to...

Automation

Smart Grid, Smart Metering, T&D Automation

Leveraging the Voice Radio Network for Data Transmission

Improving communications for electric utilities

BY MIKE KOCH, Motorola Solutions

Utility management has never been an easy profession. The stakes rose dramatically when the U.S. government designated energy and communications as two of the top industries of all 16 critical infrastructure industries. Utility managers must live up to the reality of this vital designation. Yet, this designation as critical infrastructure provokes potential contradictions with the realities of for-profit utilities that must also watch bottom-line costs...

T&D Automation Articles