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Customer Billing


Real-time Monitoring is Key to Reducing Energy Consumption

Empowering utilities to assist their customers BY TIM VAN SLAMBROUCK, DENT Instruments Energy utilities and consumers alike can benefit from continuous monitoring of energy usage, because monitoring is the key to identifying areas where consumption can be reduced, and significant cost savings can...

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

AMI & AMR


Smart Meters & Transactive Energy

Smart meters and transactive energy: Examining the benefits and addressing the concerns BY JOHN CASKEY, National Electrical Manufacturers Association (NEMA) Smart meters are beneficial to consumers and utilities. What makes this meter “smart” is its two-way communication system and ability to...

AMI Enterprise Integration

Setting the foundation for Smart Grid enterprise enhancements BY SCOTT STEIN, Utility Integration Solutions, Inc. Integration of the advanced metering infrastructure (AMI) host system and meter data management system (MDMS) into the utility enterprise is critical to set the foundation for future...

Data Analytics



Key Utility Conferences to Watch in 2025

As the utility sector continues to evolve amidst technological advancements and regulatory changes, industry conferences offer invaluable opportunities for networking, knowledge sharing, and innovation. In 2025, several pivotal conferences will shape the future of utilities, addressing critical...

Smart Metering

Sales Order Automation for Electric Utilities

In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with this ever-growing demand, it has become vital that these distributors optimize their operations, enhancing the efficiency of business processes to remain competitive.

Yet it can often be difficult to narrow down...

Smart Metering Articles