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Five Uses for Reliability Data

Despite the fact that electricity is such a critical commodity for every aspect of our lives, its importance is often overlooked. From school children watching educational videos, to the working adult using computers to national leaders taking selfies with their electorate, the electricity that...

The Intelligent City of Tomorrow

The term “smart city” is becoming increasingly common, especially in the public services sector. Cities of all sizes have interdependent systems, from electricity, water, and gas utilities to transportation systems to municipal lighting systems. City officials are discovering how to leverage...

Demand Response

The New Demand Response

Demand response—in the traditional sense—is deceased. The new demand response, on the other hand, builds on lessons learned and provides the path for integration of technology, customers, and programs. This new definition of demand response is enabling active load management using price...

The Demand Response Revolution

For decades, utilities have been deploying demand response to achieve a variety of load shaping objectives, most notably peak reduction in response to grid conditions. Since their inception in the 1990s, independent system operators (ISOs) and regional transmission organizations (RTOs) have also...

Customer Billing

Sales Order Automation for Electric Utilities

In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with...

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Home Automation Smart Metering

Smart thermostats prove their worth, leading the way to smarter homes

Over the past couple of years, advanced thermostats have seen a steady uptake and are reaching a higher level of market maturity.
Google’s acquisition of Nest Labs for $3.2 billion in 2014 fueled the development of this market. Other high profile companies have since followed suit to carry this momentum forward. Amazon has invested in ecobee and tado, Centrica Connected Home has eveloped its Hive Active Heating brand with its acquisition of AlertMe, and Johnson...

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