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Customer Billing


Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Sales Order Automation for Electric Utilities

In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with...

Demand Response


The Demand Response Revolution

For decades, utilities have been deploying demand response to achieve a variety of load shaping objectives, most notably peak reduction in response to grid conditions. Since their inception in the 1990s, independent system operators (ISOs) and regional transmission organizations (RTOs) have also...

Historical facts on Ontario's peaksaver PLUS

Many electric utilities in Ontario have been providing the peaksaver PLUS demand response program to their customers. According to the peaksaver PLUS website, this program is designed to help customers reduce demands on the power grid. The program has proven to be very effective. During peak...

AMI & AMR


Advancements in Electricity Metering

Taking metering technologies to the next level BY BRIAN SEAL, Electric Power Research Institute Between 2004 and 2009, the production of traditional electromechanical electricity meters in the U.S. was gradually shutdown in the wake of the successful introduction of solid-state electronic meters....

Smart Meters & Transactive Energy

Smart meters and transactive energy: Examining the benefits and addressing the concerns BY JOHN CASKEY, National Electrical Manufacturers Association (NEMA) Smart meters are beneficial to consumers and utilities. What makes this meter “smart” is its two-way communication system and ability to...

Smart Metering

Why Net-Zero is Cheaper for the UK

The United Kingdom has set an ambitious target to achieve net-zero greenhouse gas emissions by 2050. This goal necessitates a comprehensive transformation of various sectors, including energy, transportation, and agriculture. While the environmental imperatives are clear, there is growing evidence that this transition could also yield significant economic advantages for the nation.

Energy Sector Transformation

A pivotal component of the UK's net-zero strategy involves a substantial shift towards renewable energy sources. By 2040, projections suggest...

Smart Metering Articles