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Customer Billing


Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

FERC Approves Interconnection for Talen Energy, Amazon Data Center

In a significant move that underscores the growing demand for reliable and sustainable energy to power the expanding digital infrastructure, the Federal Energy Regulatory Commission (FERC) has approved an interconnection agreement between Talen Energy, Amazon Web Services (AWS), and Exelon. This...

Data Analytics


Designing Successful AMI Implementations with Data Analytics

How to design successful AMI implementations with data analytics BY KEVIN CORNISH & ROB YOUNG, Black & Veatch Electric utilities embarked on their smart meter programs envisioning the delivery of quantifiable benefits as well as strategic value. Initial business cases were developed to...

The Intelligent City of Tomorrow

The term “smart city” is becoming increasingly common, especially in the public services sector. Cities of all sizes have interdependent systems, from electricity, water, and gas utilities to transportation systems to municipal lighting systems. City officials are discovering how to leverage...

AMI & AMR


Smart Grid Metering Controversies

Persuading skeptical consumers by answering the question: 'what’s in it for me?’ BY TIM WOLF, Itron The history of smart grid metering technology is replete with examples of unfounded fears, unsubstantiated claims, and urban legends that greet, and sometimes impede, the progress brought on...

Neighborhood Area Networks

Standardizing communication to achieve plug-and-play interoperability BY RYAN MALEY, ZigBee Alliance All over the world, there is increasing demand for standardizing communication in the Smart Grid. Electric utilities and their regulators are increasingly concerned with upgrading all aspects of the...

Smart Metering

Smart Meter Deployment & Transitions

In the past 100 years, customer interaction with electric utilities has not changed significantly. However, with the introduction of smart meters, customers are now able to sign up for new programs and access their electricity usage data.

In early 2013, the Illinois Energy Infrastructure and Modernization Act authorized a $2.6 billion investment by Commonwealth Edison (ComEd), the largest electric utility in Illinois serving the Chicago and Northern Illinois area, to upgrade and modernize their...

Smart Metering Articles