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Customer Billing


Sales Order Automation for Electric Utilities

In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with...

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Data Analytics


Data Analytics for Theft Detection

Utility profile: ComEd uses data analytics for theft detection The Commonwealth Edison Company, better known as ComEd and one of the U.S.’s largest electric utilities, has been using a variety of tools and data analytics to help identify theft leads and unmetered current. With the onset of...

FERC Approves Interconnection for Talen Energy, Amazon Data Center

In a significant move that underscores the growing demand for reliable and sustainable energy to power the expanding digital infrastructure, the Federal Energy Regulatory Commission (FERC) has approved an interconnection agreement between Talen Energy, Amazon Web Services (AWS), and Exelon. This...

AMI & AMR


Wireless Technology for Electric Utilities

The electric industry is making the transformation from a centralized, producer-controlled network to one that is less centralized and more consumer interactive. An automated, widely distributed energy delivery network, the Smart Grid, is characterized by a two-way flow of electricity and...

Smart Meters for Outage Management

Reviewing the benefits and addressing the obstacles BY RON CLANTON & MARK HOLLIDAY, KPMG LLP The outage management process has undergone remarkable changes over the last several decades. The need to respond to power outages when they occur has been around since the first lines were run from...

Smart Metering

Historical facts on Ontario's peaksaver PLUS

Many electric utilities in Ontario have been providing the peaksaver PLUS demand response program to their customers. According to the peaksaver PLUS website, this program is designed to help customers reduce demands on the power grid.

The program has proven to be very effective. During peak demand times, often on hot summer days, a signal is sent to reduce electricity demand in a customer’sair conditioning system, consequently, reducing the amount of power needed by Ontario....

Smart Metering Articles