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Customer Billing


Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Count the Customers:

The transmission and distribution system links power generators and electricity consumers, but it is an often neglected part of any discussion about the future of electricity. Yet paying for this key piece of infrastructure is a giant influence on how the electric grid can or should change as such...

AMI & AMR


Advanced Energy Meters & Power Quality

Addressing concerns from the utility and end user’s perspective BY DAVID BOVANKOVICH, E-Mon The increasing sophistication of commercial and industrial devices and equipment continues to drive the critical need for clean, dependable, stable electric power. As such, power quality continues to gain...

Smart Meter Deployment & Transitions

In the past 100 years, customer interaction with electric utilities has not changed significantly. However, with the introduction of smart meters, customers are now able to sign up for new programs and access their electricity usage data. In early 2013, the Illinois Energy Infrastructure and...

Demand Response


DOE Grants $2.2B for Transmission and Storage Projects

In a landmark move aimed at accelerating the U.S. transition to a more resilient and sustainable energy grid, the Department of Energy (DOE) has announced a groundbreaking investment of $2.2 billion in innovative transmission and energy storage projects across 18 states. This significant funding...

FERC Complaint Targets Duke, PJM Transmission Planning

A coalition of large energy consumers and ratepayer advocates has filed a complaint with the Federal Energy Regulatory Commission (FERC), urging the agency to prohibit transmission owners from independently planning "local" transmission projects exceeding 100 kilovolts (kV). The coalition argues...

Smart Metering

AMI Enterprise Integration

Setting the foundation for Smart Grid enterprise enhancements

BY SCOTT STEIN, Utility Integration Solutions, Inc.

Integration of the advanced metering infrastructure (AMI) host system and meter data management system (MDMS) into the utility enterprise is critical to set the foundation for future Smart Grid enterprise enhancements. However, methodologies to define, design, build and test this integration are not “one size fits all”. To assume that the ‘standard’ methodology, tools, business process definitions and technology that...

Smart Metering Articles