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Demand Response


The End of the Road for Transmission Incentives

In a significant shift, the Federal Energy Regulatory Commission (FERC) has decided to abandon its transmission incentives policy, particularly the construction work in progress (CWIP) incentives. This decision marks a pivotal change in how transmission projects are financed and regulated,...

Customer Billing


Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Sales Order Automation for Electric Utilities

In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with...

Data Analytics


Key Utility Conferences to Watch in 2025

As the utility sector continues to evolve amidst technological advancements and regulatory changes, industry conferences offer invaluable opportunities for networking, knowledge sharing, and innovation. In 2025, several pivotal conferences will shape the future of utilities, addressing critical...

The Intelligent City of Tomorrow

The term “smart city” is becoming increasingly common, especially in the public services sector. Cities of all sizes have interdependent systems, from electricity, water, and gas utilities to transportation systems to municipal lighting systems. City officials are discovering how to leverage...

Smart Metering

FirstEnergy Explores Alternatives to PJM Capacity Market

In a strategic move aimed at enhancing its power supply reliability, FirstEnergy is actively exploring alternatives to the PJM capacity market. This development reflects the company’s proactive approach to addressing challenges within the existing market structure and ensuring a more robust and resilient energy supply for its customers.

Understanding the PJM Capacity Market

The PJM capacity market, administered by PJM Interconnection, is a critical component of the region’s electricity market, which spans parts of the...

Smart Metering Articles