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Customer Billing


Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

FERC Approves Interconnection for Talen Energy, Amazon Data Center

In a significant move that underscores the growing demand for reliable and sustainable energy to power the expanding digital infrastructure, the Federal Energy Regulatory Commission (FERC) has approved an interconnection agreement between Talen Energy, Amazon Web Services (AWS), and Exelon. This...

AMI & AMR


Smart Grid Metering Controversies

Persuading skeptical consumers by answering the question: 'what’s in it for me?’ BY TIM WOLF, Itron The history of smart grid metering technology is replete with examples of unfounded fears, unsubstantiated claims, and urban legends that greet, and sometimes impede, the progress brought on...

Smart Meters for Outage Management

Reviewing the benefits and addressing the obstacles BY RON CLANTON & MARK HOLLIDAY, KPMG LLP The outage management process has undergone remarkable changes over the last several decades. The need to respond to power outages when they occur has been around since the first lines were run from...

Demand Response


FERC Rejects PJM Transmission Planning Change

The Federal Energy Regulatory Commission (FERC) has rejected a proposal from PJM Interconnection, one of the United States' largest regional transmission organizations, to alter its transmission planning protocol. The decision represents a significant victory for state regulators who had expressed...

Smart thermostats prove their worth, leading the way to smarter homes

Over the past couple of years, advanced thermostats have seen a steady uptake and are reaching a higher level of market maturity.Google’s acquisition of Nest Labs for $3.2 billion in 2014 fueled the development of this market. Other high profile companies have since followed suit to carry...

Smart Metering

Designing Successful AMI Implementations with Data Analytics

How to design successful AMI implementations with data analytics

BY KEVIN CORNISH & ROB YOUNG, Black & Veatch

Electric utilities embarked on their smart meter programs envisioning the delivery of quantifiable benefits as well as strategic value. Initial business cases were developed to identify cost offsets, operational savings and expected return on investment (ROI). Project management techniques were used to ensure that identified requirements were delivered and benefits obtained.

However, accuracy of the project...

Smart Metering Articles