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Customer Billing


Count the Customers:

The transmission and distribution system links power generators and electricity consumers, but it is an often neglected part of any discussion about the future of electricity. Yet paying for this key piece of infrastructure is a giant influence on how the electric grid can or should change as such...

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Data Analytics


FERC Approves Interconnection for Talen Energy, Amazon Data Center

In a significant move that underscores the growing demand for reliable and sustainable energy to power the expanding digital infrastructure, the Federal Energy Regulatory Commission (FERC) has approved an interconnection agreement between Talen Energy, Amazon Web Services (AWS), and Exelon. This...

Key Utility Conferences to Watch in 2025

As the utility sector continues to evolve amidst technological advancements and regulatory changes, industry conferences offer invaluable opportunities for networking, knowledge sharing, and innovation. In 2025, several pivotal conferences will shape the future of utilities, addressing critical...

Demand Response


Smart Transformers: Enhancing Grid Efficiency and Reliability

The evolving demands of modern power grids necessitate the adoption of advanced technologies that can provide enhanced efficiency, reliability, and flexibility. Smart transformers are at the forefront of this technological revolution, offering a range of capabilities that significantly improve the...

DOE Grants $2.2B for Transmission and Storage Projects

In a landmark move aimed at accelerating the U.S. transition to a more resilient and sustainable energy grid, the Department of Energy (DOE) has announced a groundbreaking investment of $2.2 billion in innovative transmission and energy storage projects across 18 states. This significant funding...

Smart Metering

Wireless Technology for Electric Utilities

The electric industry is making the transformation from a centralized, producer-controlled network to one that is less centralized and more consumer interactive. An automated, widely distributed energy delivery network, the Smart Grid, is characterized by a two-way flow of electricity and information, and potentially is capable of monitoring everything from power plants to customer behavior to individual appliance performance.

Incorporated into the grid are the benefits of distributed computing and communications to deliver real-time...

Smart Metering Articles