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Data Analytics


Count the Customers:

The transmission and distribution system links power generators and electricity consumers, but it is an often neglected part of any discussion about the future of electricity. Yet paying for this key piece of infrastructure is a giant influence on how the electric grid can or should change as such...

Customer Billing


FERC Approves Interconnection for Talen Energy, Amazon Data Center

In a significant move that underscores the growing demand for reliable and sustainable energy to power the expanding digital infrastructure, the Federal Energy Regulatory Commission (FERC) has approved an interconnection agreement between Talen Energy, Amazon Web Services (AWS), and Exelon. This...

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Demand Response


The Demand Response Revolution

For decades, utilities have been deploying demand response to achieve a variety of load shaping objectives, most notably peak reduction in response to grid conditions. Since their inception in the 1990s, independent system operators (ISOs) and regional transmission organizations (RTOs) have also...

Smart Metering

Fire Safety & Smart Meters

New study shows metering devices are electrically safe

BY LEN GARIS, Fire Chief of the City of Surrey

A new study by a Canadian university may help mitigate any lingering concerns about the fire safety of smart meters. “Revisiting the Safety of Smart Meter Installations in British Columbia”, released in September 2013 by the University of the Fraser Valley, investigates whether or not smart meters have been associated with an increase in residential fires...

Smart Metering Articles