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Customer Billing

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Sales Order Automation for Electric Utilities

In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with...

AMI & AMR

FERC Complaint Targets Duke, PJM Transmission Planning

A coalition of large energy consumers and ratepayer advocates has filed a complaint with the Federal Energy Regulatory Commission (FERC), urging the agency to prohibit transmission owners from independently planning "local" transmission projects exceeding 100 kilovolts (kV). The coalition argues...

Tracking Smart City Trends

Already, smart city technologies are strong in Europe and the Middle East. Now, cities all over North America are joining the smart cities movement as well. Once the journey begins, a city quickly realizes that it cannot become smart and sustainable without the help of its electric power utility....

Data Analytics

Exelon Expands Data Center Load and PJM Capacity

In a rapidly evolving energy landscape, Exelon’s recent moves in the energy and data center markets signal a pivotal shift in how utilities are engaging with the intersection of technology, grid capacity, and sustainability. The company’s entry into data center load management and its...
Home Automation Smart Metering

Smart Metering

Data Analytics for Theft Detection

Utility profile: ComEd uses data analytics for theft detection

The Commonwealth Edison Company, better known as ComEd and one of the U.S.’s largest electric utilities, has been using a variety of tools and data analytics to help identify theft leads and unmetered current. With the onset of smart meters and the elimination of most manual meter reading, data analytics becomes imperative to help the utility “see” what is going on in the field. ComEd’s Revenue...

Smart Metering Articles

T&D Buyer’s Guide Companies

Smart Metering Shared Media

Catalog

Electricity Today T&D Magazine - Transformer Winter 2018 Issue

Catalog

T&D Automation and AMR/AMI Systems Handbook Vol. 2

Catalog

Automatic Meter Reading - Handbook, Vol. 1