Using the ARCOS Callout and Scheduling solutions, GVEA’s supervisors, dispatchers and line workers, among others, will be able to plan, launch and track the status of automated, after-hours calls for emergency crews from their desktops, tablets and smartphones. GVEA will begin rolling out the ARCOS suite to line crew sections, then plant workers and, eventually, non-union workers needed for storm roles.
Gary Betsill, vice president of Operations for GVEA, joined the utility from Georgia Power
where his former colleagues still use ARCOS to mobilize crews for after-hours emergencies and storm response.
“When I arrived in 2017,” said Betsill, “the in-house callout program we used was rudimentary. It could do a straight callout, but if you introduced a second- or third-man
scenario, it didn’t work.”
With ARCOS, GVEA will ensure it calls out lineworkers according to the bargaining agreements in place with the locals of the International Brotherhood of Electrical Workers and International Union of Operating Engineers.