As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top priority in hopes of standing out above competitors and improving customer satisfaction and retention.
Category Archives: Customer Billing
In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with this ever-growing demand, it has become vital that these distributors optimize their operations, enhancing the efficiency of business processes to remain competitive. Read more