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Customer Billing


Sales Order Automation for Electric Utilities

In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with...

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

AMI & AMR


Neighborhood Area Networks

Standardizing communication to achieve plug-and-play interoperability BY RYAN MALEY, ZigBee Alliance All over the world, there is increasing demand for standardizing communication in the Smart Grid. Electric utilities and their regulators are increasingly concerned with upgrading all aspects of the...

How AMI Can Improve Grid Reliability and Outage Response

Leveraging AMI to improve grid reliability and outage response BY TIM WOLF, Itron Getting a handle on overall grid reliability and outage trends for the entire U.S. can be challenging. Despite generally high reliability numbers, power outages are occurring more frequently and the U.S. Department...

Demand Response


Demand Response Rules Are Changing. MISO Shows How.

For independent system operators and regional transmission organizations (ISO/RTOs), the need to rely on distributed energy resources as a system resource is growing.Power systems governed by wholesale markets are evolving as traditional fuel-based generation retires. As a result, ISOs and RTOs are...

Smart Metering

In-Home Display Connectivity

Optimizing conservation benefits through AMI

BY MELODY TOMKOW, Aztech Associates

The conservation benefits of ‘real-time’ electricity consumption information provided by home energy monitors, also known as in-home displays, have been studied repeatedly over the past decade. Recent studies such as the NV Energy’s “2011 Annual Demand Side Management Update Report” report a household electricity consumption reduction of 3.5 percent to nine percent.

Additionally, a well-known survey of existing U.S., Canadian and Japanese studies entitled, “The...

Smart Metering Articles