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Customer Billing


Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

FERC Rejects PJM Transmission Planning Change

The Federal Energy Regulatory Commission (FERC) has rejected a proposal from PJM Interconnection, one of the United States' largest regional transmission organizations, to alter its transmission planning protocol. The decision represents a significant victory for state regulators who had expressed...

AMI & AMR


Smart Meters for Outage Management

Reviewing the benefits and addressing the obstacles BY RON CLANTON & MARK HOLLIDAY, KPMG LLP The outage management process has undergone remarkable changes over the last several decades. The need to respond to power outages when they occur has been around since the first lines were run from...

How AMI Can Improve Grid Reliability and Outage Response

Leveraging AMI to improve grid reliability and outage response BY TIM WOLF, Itron Getting a handle on overall grid reliability and outage trends for the entire U.S. can be challenging. Despite generally high reliability numbers, power outages are occurring more frequently and the U.S. Department...

Demand Response


Smart Transformers: Enhancing Grid Efficiency and Reliability

The evolving demands of modern power grids necessitate the adoption of advanced technologies that can provide enhanced efficiency, reliability, and flexibility. Smart transformers are at the forefront of this technological revolution, offering a range of capabilities that significantly improve the...

Pennsylvania’s Yaw Bill

In a significant move for Pennsylvania’s energy sector, State Senator Gene Yaw has introduced a transformative piece of legislation aimed at modernizing the state's approach to power plant development and capacity management. The bill, which has been the subject of considerable discussion,...

Smart Metering

Advancements in Electricity Metering

Taking metering technologies to the next level

BY BRIAN SEAL, Electric Power Research Institute

Between 2004 and 2009, the production of traditional electromechanical electricity meters in the U.S. was gradually shutdown in the wake of the successful introduction of solid-state electronic meters. This transition was the most significant change in metering technology in over a hundred years. Although it has been four years since the last electromechanical meters rolled off assembly lines, solid-state meters are...

Smart Metering Articles