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Customer Billing


Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Count the Customers:

The transmission and distribution system links power generators and electricity consumers, but it is an often neglected part of any discussion about the future of electricity. Yet paying for this key piece of infrastructure is a giant influence on how the electric grid can or should change as such...

Data Analytics


Smart Transformers: Enhancing Grid Efficiency and Reliability

The evolving demands of modern power grids necessitate the adoption of advanced technologies that can provide enhanced efficiency, reliability, and flexibility. Smart transformers are at the forefront of this technological revolution, offering a range of capabilities that significantly improve the...

Demand Response


Demand Response Communications

Weighing choices from AMI to Zigbee to Wi-Fi and cellular BY HOWARD NG, Comverge The demand response industry is currently experiencing some of its greatest success currently in the marketplace. However, similar to all technologies that stand the test of time, demand response started somewhere...

DOE Grants $2.2B for Transmission and Storage Projects

In a landmark move aimed at accelerating the U.S. transition to a more resilient and sustainable energy grid, the Department of Energy (DOE) has announced a groundbreaking investment of $2.2 billion in innovative transmission and energy storage projects across 18 states. This significant funding...

Smart Metering

Power market changes

Demand Response Rules Are Changing. MISO Shows How.

For independent system operators and regional transmission organizations (ISO/RTOs), the need to rely on distributed energy resources as a system resource is growing.
Power systems governed by wholesale markets are evolving as traditional fuel-based generation retires. As a result, ISOs and RTOs are appealing to FERC to change the way demand response resources play in the market.
The Midcontinent ISO illustrates incremental improvements to demand response mechanisms that are underway, as noted in...

Smart Metering Articles