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Data Analytics


Count the Customers:

The transmission and distribution system links power generators and electricity consumers, but it is an often neglected part of any discussion about the future of electricity. Yet paying for this key piece of infrastructure is a giant influence on how the electric grid can or should change as such...

Advancements in Electricity Metering

Taking metering technologies to the next level BY BRIAN SEAL, Electric Power Research Institute Between 2004 and 2009, the production of traditional electromechanical electricity meters in the U.S. was gradually shutdown in the wake of the successful introduction of solid-state electronic meters....

Demand Response


The Demand Response Revolution

For decades, utilities have been deploying demand response to achieve a variety of load shaping objectives, most notably peak reduction in response to grid conditions. Since their inception in the 1990s, independent system operators (ISOs) and regional transmission organizations (RTOs) have also...

FERC Complaint Targets Duke, PJM Transmission Planning

A coalition of large energy consumers and ratepayer advocates has filed a complaint with the Federal Energy Regulatory Commission (FERC), urging the agency to prohibit transmission owners from independently planning "local" transmission projects exceeding 100 kilovolts (kV). The coalition argues...

Customer Billing


Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Sales Order Automation for Electric Utilities

In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with...

Smart Metering

Smart Meter Deployment & Transitions

In the past 100 years, customer interaction with electric utilities has not changed significantly. However, with the introduction of smart meters, customers are now able to sign up for new programs and access their electricity usage data.

In early 2013, the Illinois Energy Infrastructure and Modernization Act authorized a $2.6 billion investment by Commonwealth Edison (ComEd), the largest electric utility in Illinois serving the Chicago and Northern Illinois area, to upgrade and modernize their...

Smart Metering Articles