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Customer Billing

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Count the Customers:

The transmission and distribution system links power generators and electricity consumers, but it is an often neglected part of any discussion about the future of electricity. Yet paying for this key piece of infrastructure is a giant influence on how the electric grid can or should change as such...

Demand Response

Historical facts on Ontario's peaksaver PLUS

Many electric utilities in Ontario have been providing the peaksaver PLUS demand response program to their customers. According to the peaksaver PLUS website, this program is designed to help customers reduce demands on the power grid. The program has proven to be very effective. During peak...

FERC Rejects PJM Transmission Planning Change

The Federal Energy Regulatory Commission (FERC) has rejected a proposal from PJM Interconnection, one of the United States' largest regional transmission organizations, to alter its transmission planning protocol. The decision represents a significant victory for state regulators who had expressed...

AMI & AMR

Neighborhood Area Networks

Standardizing communication to achieve plug-and-play interoperability BY RYAN MALEY, ZigBee Alliance All over the world, there is increasing demand for standardizing communication in the Smart Grid. Electric utilities and their regulators are increasingly concerned with upgrading all aspects of the...

Wireless Technology for Electric Utilities

The electric industry is making the transformation from a centralized, producer-controlled network to one that is less centralized and more consumer interactive. An automated, widely distributed energy delivery network, the Smart Grid, is characterized by a two-way flow of electricity and...
Home Automation Smart Metering

Smart Metering

The Demand Response Revolution

For decades, utilities have been deploying demand response to achieve a variety of load shaping objectives, most notably peak reduction in response to grid conditions. Since their inception in the 1990s, independent system operators (ISOs) and regional transmission organizations (RTOs) have also been dispatching demand response along with supply-side resources to help maintain the reliability of bulk power systems.

The largest share of demand response has traditionally been emergency interruptible load programs, wherein large...

Smart Metering Articles

T&D Buyer’s Guide Companies

Smart Metering Shared Media

Catalog

Electricity Today T&D Magazine - SCADA for the Smart Grid Sept&Oct 2019 Special Edition

Catalog

Automatic Meter Reading - Handbook, Vol. 1

Catalog

T&D Automation and AMR/AMI Systems Handbook Vol. 2