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Customer Billing


Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

FERC Approves Interconnection for Talen Energy, Amazon Data Center

In a significant move that underscores the growing demand for reliable and sustainable energy to power the expanding digital infrastructure, the Federal Energy Regulatory Commission (FERC) has approved an interconnection agreement between Talen Energy, Amazon Web Services (AWS), and Exelon. This...

AMI & AMR


Smart Meters for Outage Management

Reviewing the benefits and addressing the obstacles BY RON CLANTON & MARK HOLLIDAY, KPMG LLP The outage management process has undergone remarkable changes over the last several decades. The need to respond to power outages when they occur has been around since the first lines were run from...

Advanced Energy Meters & Power Quality

Addressing concerns from the utility and end user’s perspective BY DAVID BOVANKOVICH, E-Mon The increasing sophistication of commercial and industrial devices and equipment continues to drive the critical need for clean, dependable, stable electric power. As such, power quality continues to gain...

Data Analytics


The Intelligent City of Tomorrow

The term “smart city” is becoming increasingly common, especially in the public services sector. Cities of all sizes have interdependent systems, from electricity, water, and gas utilities to transportation systems to municipal lighting systems. City officials are discovering how to leverage...

Geo-targeting with Data Analytics

How to reduce peak load in constrained areas of the grid BY W. HUGH GAASCH, Retroficiency With an aging infrastructure, rising demand, and an increasingly stringent regulatory climate, utilities across the country face some tough decisions in the coming decade. The American Association of Civil...

Smart Metering

Power market changes

Demand Response Rules Are Changing. MISO Shows How.

For independent system operators and regional transmission organizations (ISO/RTOs), the need to rely on distributed energy resources as a system resource is growing.
Power systems governed by wholesale markets are evolving as traditional fuel-based generation retires. As a result, ISOs and RTOs are appealing to FERC to change the way demand response resources play in the market.
The Midcontinent ISO illustrates incremental improvements to demand response mechanisms that are underway, as noted in...

Smart Metering Articles