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Customer Billing

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

FERC Complaint Targets Duke, PJM Transmission Planning

A coalition of large energy consumers and ratepayer advocates has filed a complaint with the Federal Energy Regulatory Commission (FERC), urging the agency to prohibit transmission owners from independently planning "local" transmission projects exceeding 100 kilovolts (kV). The coalition argues...

AMI & AMR

In-Home Display Connectivity

Optimizing conservation benefits through AMI BY MELODY TOMKOW, Aztech Associates The conservation benefits of ‘real-time’ electricity consumption information provided by home energy monitors, also known as in-home displays, have been studied repeatedly over the past decade. Recent...

Wireless Technology for Electric Utilities

The electric industry is making the transformation from a centralized, producer-controlled network to one that is less centralized and more consumer interactive. An automated, widely distributed energy delivery network, the Smart Grid, is characterized by a two-way flow of electricity and...

Demand Response

Real-time Monitoring is Key to Reducing Energy Consumption

Empowering utilities to assist their customers BY TIM VAN SLAMBROUCK, DENT Instruments Energy utilities and consumers alike can benefit from continuous monitoring of energy usage, because monitoring is the key to identifying areas where consumption can be reduced, and significant cost savings can...

DOE Grants $2.2B for Transmission and Storage Projects

In a landmark move aimed at accelerating the U.S. transition to a more resilient and sustainable energy grid, the Department of Energy (DOE) has announced a groundbreaking investment of $2.2 billion in innovative transmission and energy storage projects across 18 states. This significant funding...
Home Automation Smart Metering

Smart Metering

Sales Order Automation for Electric Utilities

In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with this ever-growing demand, it has become vital that these distributors optimize their operations, enhancing the efficiency of business processes to remain competitive.

Yet it can often be difficult to narrow down...

Smart Metering Articles

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Electricity Today T&D Magazine - Transformer Winter 2018 Issue

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Electricity Today T&D Magazine - Smart Grid Summer 2018 Issue

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Electricity Today T&D Magazine - SCADA for the Smart Grid Sept&Oct 2019 Special Edition