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Customer Billing


Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

FERC Rejects PJM Transmission Planning Change

The Federal Energy Regulatory Commission (FERC) has rejected a proposal from PJM Interconnection, one of the United States' largest regional transmission organizations, to alter its transmission planning protocol. The decision represents a significant victory for state regulators who had expressed...

Demand Response


Smart Transformers: Enhancing Grid Efficiency and Reliability

The evolving demands of modern power grids necessitate the adoption of advanced technologies that can provide enhanced efficiency, reliability, and flexibility. Smart transformers are at the forefront of this technological revolution, offering a range of capabilities that significantly improve the...

Demand Response Communications

Weighing choices from AMI to Zigbee to Wi-Fi and cellular BY HOWARD NG, Comverge The demand response industry is currently experiencing some of its greatest success currently in the marketplace. However, similar to all technologies that stand the test of time, demand response started somewhere...

Data Analytics


The Intelligent City of Tomorrow

The term “smart city” is becoming increasingly common, especially in the public services sector. Cities of all sizes have interdependent systems, from electricity, water, and gas utilities to transportation systems to municipal lighting systems. City officials are discovering how to leverage...

AI-Powered Substation Automation: Revolutionizing Grid Operations

Artificial intelligence (AI) is transforming various industries, and the power sector is no exception. AI-powered substation automation is revolutionizing grid operations by enhancing efficiency, reliability, and responsiveness. This article delves into the role of AI in substation automation,...

Smart Metering

Advancements in Electricity Metering

Taking metering technologies to the next level

BY BRIAN SEAL, Electric Power Research Institute

Between 2004 and 2009, the production of traditional electromechanical electricity meters in the U.S. was gradually shutdown in the wake of the successful introduction of solid-state electronic meters. This transition was the most significant change in metering technology in over a hundred years. Although it has been four years since the last electromechanical meters rolled off assembly lines, solid-state meters are...

Smart Metering Articles