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Customer Billing


FERC Approves Interconnection for Talen Energy, Amazon Data Center

In a significant move that underscores the growing demand for reliable and sustainable energy to power the expanding digital infrastructure, the Federal Energy Regulatory Commission (FERC) has approved an interconnection agreement between Talen Energy, Amazon Web Services (AWS), and Exelon. This...

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Demand Response


FERC Rejects PJM Transmission Planning Change

The Federal Energy Regulatory Commission (FERC) has rejected a proposal from PJM Interconnection, one of the United States' largest regional transmission organizations, to alter its transmission planning protocol. The decision represents a significant victory for state regulators who had expressed...

FERC Complaint Targets Duke, PJM Transmission Planning

A coalition of large energy consumers and ratepayer advocates has filed a complaint with the Federal Energy Regulatory Commission (FERC), urging the agency to prohibit transmission owners from independently planning "local" transmission projects exceeding 100 kilovolts (kV). The coalition argues...

Data Analytics


AI-Powered Substation Automation: Revolutionizing Grid Operations

Artificial intelligence (AI) is transforming various industries, and the power sector is no exception. AI-powered substation automation is revolutionizing grid operations by enhancing efficiency, reliability, and responsiveness. This article delves into the role of AI in substation automation,...

Smart Substations and Their Role in the Evolving Smart Grid

The power industry is undergoing a profound transformation driven by grid modernization, renewable integration, and increasing demands for resilience and efficiency. At the heart of this evolution lies the smart substation—a next-generation facility equipped with advanced sensors, digital...

Smart Metering

Demand Response Communications

Weighing choices from AMI to Zigbee to Wi-Fi and cellular

BY HOWARD NG, Comverge

The demand response industry is currently experiencing some of its greatest success currently in the marketplace. However, similar to all technologies that stand the test of time, demand response started somewhere different from where the technology is now. The communication protocols available for demand response participants and their respective utilities, in particular, have evolved significantly.

When advanced metering infrastructure (AMI)...

Smart Metering Articles