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Customer Billing

Customer Billing Service Options

As competition among electric utilities heats up and additional retailers enter the market with electricity offerings, a noticeable trend has emerged: a heightened focus on the customer experience. Larger conglomerates and smaller providers alike have made service and communication objectives a top...

Sales Order Automation for Electric Utilities

In today’s technology driven society, the pace of business is faster than ever. With access to new tools and innovations, electrical distributors are continuously expected to improve efficiency and customer service, delivering more with less and in increasingly rapid ordering cycles. Faced with...

Demand Response

Real-time Monitoring is Key to Reducing Energy Consumption

Empowering utilities to assist their customers BY TIM VAN SLAMBROUCK, DENT Instruments Energy utilities and consumers alike can benefit from continuous monitoring of energy usage, because monitoring is the key to identifying areas where consumption can be reduced, and significant cost savings can...

The Demand Response Revolution

For decades, utilities have been deploying demand response to achieve a variety of load shaping objectives, most notably peak reduction in response to grid conditions. Since their inception in the 1990s, independent system operators (ISOs) and regional transmission organizations (RTOs) have also...

AMI & AMR

Neighborhood Area Networks

Standardizing communication to achieve plug-and-play interoperability BY RYAN MALEY, ZigBee Alliance All over the world, there is increasing demand for standardizing communication in the Smart Grid. Electric utilities and their regulators are increasingly concerned with upgrading all aspects of the...

The End of the Road for Transmission Incentives

In a significant shift, the Federal Energy Regulatory Commission (FERC) has decided to abandon its transmission incentives policy, particularly the construction work in progress (CWIP) incentives. This decision marks a pivotal change in how transmission projects are financed and regulated,...
Home Automation Smart Metering

Smart Metering

Advancements in Electricity Metering

Taking metering technologies to the next level

BY BRIAN SEAL, Electric Power Research Institute

Between 2004 and 2009, the production of traditional electromechanical electricity meters in the U.S. was gradually shutdown in the wake of the successful introduction of solid-state electronic meters. This transition was the most significant change in metering technology in over a hundred years. Although it has been four years since the last electromechanical meters rolled off assembly lines, solid-state meters are...

Smart Metering Articles

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Electricity Today T&D Magazine - SCADA for the Smart Grid Sept&Oct 2019 Special Edition

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Electricity Today T&D Magazine - T&D Automation Jan&Feb 2019 Issue

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Electricity Today T&D Magazine - Smart Grid Summer 2018 Issue